Terms of Service

Late Payment Fee

• Payment terms are: Due Upon Receipt.

• After 7 days, an unpaid invoice will be considered late.

• On day 8, Andre Electric will impose a Late Payment Fee of $50.

• Every 7 days thereafter, an additional Late Payment Fee of $50 will be added.

No-Show Fee

• In the event that a tenant confirms their availability and is not present for the work to be completed, a $250 No-Show Fee will be invoiced to the client.

Failed Access Fee

• A Failed Access Fee of $250 will be imposed when insufficient or incorrect information was provided, and Andre Electric was unable to access the property.

• Common examples: wrong key codes, wrong gate codes, wrong address, etc.

Incomplete Job Information Fee

• If the work order details are incorrect or incomplete, and the actual issue differs from what was provided, additional time and materials may be required.

• In these cases, a $250 Incomplete Job Information Fee will be applied to cover lost prep time and material handling.

Late Cancellation Fee

• A cancellation is considered late when it is within 24 hours of the scheduled appointment.

• Service Calls (under 4 hours): $250 Late Cancellation Fee.

• Projects (4+ hours or full-day work): 25% of the project price.

• This fee covers lost scheduling time, preparation, and material coordination.

Warranty & Quality Standards

• 1-year workmanship warranty.

• Materials follow the manufacturer’s warranty.

• No warranty on customer-supplied fixtures.

• No warranty on temporary fixes requested by the client.